Blown Turbo - not covered by extended warranty!

[evilc]

I own a Suzuki Grand Vitara, 4 years old, <50,00kms and purchased an extended warranty offered by the dealer. Car broke down last week, got it towed to the dealer to investigate. The turbo had blown and they quoted me $12,663.10 to fix it as the car was out of warranty and the extended warranty they sold me doesn’t cover the turbo

[Aussie_Dan]

Consumer laws now protect the consumer better than they used to.
From what I am led to believe, if you buy something that is not 'fit for purpose' or something 'does not last as long as it should reasonably be expected to', you may have some comeback.
4 years and less than 50,000km is NOT reasonable in my mind. Is the service history up to scratch, to back up any potential claims?
I would be speaking to the ACCC http://www.accc.gov.au/consumers to see if you have any come back to get the Vitara repaired at no cost to you.
You have nothing to lose by asking questions....
Good luck and keep us all posted with how you go.
Dan.

[Peter Aawen]

Certainly ask the questions, but those extended warranties are pretty explicit as to what they do and don't cover, and it's all laid out in the document they gave you before you signed on; and for most people/vehicles, due to that they really aren't worth the paper they are written on, so no surprises there - you've done your dough on that bit!

And if you've driven the car for 4 years & right thru it's standard warranty period without any hassles then you probably won't get much joy in claiming it's 'not fit for purpose' either.

As Aussie says, you've got nothing to lose by asking the questions of the Dealer and if necessary the ACCC, but you aren't allowed to 'Name & Shame' either directly or by inference here on the Forum, so you need to avoid that!